Shipping Policy

Thank you for visiting the HOHYPF Shop’s Shipping Policy page. Our shop plays a vital role in supporting hard-of-hearing children and their families by selling a variety of products. The funds raised through these sales directly contribute to our mission of providing resources and support to the hard-of-hearing community. Here, you will find detailed information about our shipping process, including how we handle order processing, shipping times, costs, and important delivery requirements. Our goal is to ensure that you have a clear understanding of our policies, so you can shop with confidence and know exactly what to expect when you place an order with us.

Shipping Address – Important Requirements

To ensure successful delivery, follow these important rules. Not meeting these requirements can result in the order being sent back to the sender:

• The shipping address must be exclusively in Latin characters.
• HOHYPF Shop does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

PO Box Deliveries

Delivery to PO boxes is only advised for US addresses. Express Delivery does not support PO box addresses. For PO box deliveries, follow the correct address format:

• First name: John (matching the name on the box)
• Last name: Smith (matching the name on the box)
• Address 1: PO Box 1776
• Zip code: 28034
• City: Dallas
• Country: United States

PO box deliveries might face delays or issues even if guidelines are followed. It’s your decision to accept or decline orders with PO box addresses in your store.

Lost and Returned Orders Policy

We strive to deliver your order successfully. However, if an order is lost or returned due to an incorrect address, we will contact you to resolve the issue. Please ensure you provide an accurate shipping address.

Order Processing Time

At the HOHYPF Shop, we understand the importance of timely delivery. Our team works diligently to process all orders within 4-8 business days. This timeframe includes verifying your order details, ensuring the quality of the items, and preparing them for shipment. Please note that our processing days are Monday through Friday, and we do not process orders on weekends or holidays.

Once your order has been processed and is ready for shipment, you will receive a notification via email. This email will include tracking information so you can monitor the progress of your delivery. We strive to keep you informed every step of the way to ensure a smooth and transparent shopping experience. If you have any questions or need further assistance, our customer service team is always available to help.

Shipping Times and Costs

We currently ship only to the USA. Shipping costs vary based on the shipping method, product type, and delivery destination. Here are our shipping options:

Shipping Method	Cost	Domestic Delivery (US)	International Delivery
Economy	From USD 3.99	4-8 business days	n/a
Standard	From USD 4.75	2-5 business days	10-30 business days
Priority	Calculated individually	2-3 business days	3-5 business days
Express**	USD 7.99 (+2.40 for each additional item)	2-3 business days (incl. production)	n/a

Note: For accurate shipping rates, add the desired products to your cart.

Calculating Shipping Costs for Multiple Items

Shipping costs may be reduced for multiple items if they share the same type and come from the same provider. Non-apparel products with size variations can only be shipped at a reduced rate if they are within the same size category.

International Shipping

We currently ship only within the USA. Shipping to Canada, Australia, and some European countries will be available soon.

Customs Fees

International customers will be responsible for any customs fees, taxes, or duties incurred during shipment.

Need Help?

If you have any questions, suggestions, or comments about our shipping policy, please feel free to contact us. We are here to help and ensure your shopping experience is smooth and satisfying. You can reach out to our customer service team via email or phone, and we will respond as soon as possible. Thank you for supporting the HOHYPF Shop and our mission to help hard-of-hearing children and their families.